Part of Operations & Performance
Intelligent automation
We automate repetitive, rules-based work with workflow, RPA and AI, so people can focus on judgement and service.
Automation pays off when applied to a well-understood process, not when used to hide a broken one. We choose use cases carefully, fix the process first and build automations that can be maintained.
When to call us. Signs it’s time for this work.
- Staff re-key data between systems that do not talk to each other.
- Volumes are growing faster than you can recruit and train people.
- Pilot bots were built, but few reached stable production.
- Documents and emails are still processed entirely by hand.
What’s included. Scoped to your context, delivered end to end.
- 01
Opportunity assessment
We screen processes for automation potential and build a prioritised, costed pipeline of use cases.
- 02
Workflow and RPA delivery
Design, build and testing of automations on the platforms that fit your landscape and budget.
- 03
AI document processing
Extraction and classification of invoices, forms and correspondence, with human review where accuracy matters.
- 04
Automation operating model
Governance, support, security and skills, so automations stay reliable and your teams can build more.
How we work. Four phases, with value at every step.
- 1
2–3 weeks
Screen
Assess candidate processes for volume, stability and value, and select a first wave.
- 2
4–6 weeks
Prove
Build one or two automations end to end and measure their results in production.
- 3
8–12 weeks
Scale
Deliver the pipeline in waves, reusing components and standards across use cases.
- 4
4–6 weeks
Transfer
Train internal developers and support teams, then hand over the operating model.
What you walk away with
- Automation opportunity pipeline
- Process design documents
- Production-ready automations
- Automation governance framework
- Support and maintenance runbook
What changes
- Less manual effort on repetitive tasks
- Faster processing with fewer data errors
- An automation capability your teams can own
Where we do this work. Sectors where this service matters most.
- Financial ServicesBanks, insurers and asset managers modernising for a digital, regulated and increasingly competitive market.
- Public SectorGovernment bodies and agencies delivering simpler, more trusted public services.
- Retail & ConsumerRetailers and consumer brands competing on experience, relevance and agility.
Common questions.
Which platforms do you work with?
We are independent of software vendors. We recommend tools based on your systems, volumes, skills and budget, and are happy to use the platforms you already have.
Will automation replace our staff?
Its purpose is to remove repetitive work, not people. Freed capacity is usually redeployed to customer service, controls and work that requires judgement.
Where does AI fit in?
AI is useful for reading documents, classifying requests and supporting decisions. We use it where it adds clear value and keep people in control of sensitive outcomes.
More in Operations & Performance. Offerings that often run together.
- Process excellenceWe map, simplify and standardise the processes that matter most, so work flows with fewer delays, errors and handoffs.
- Supply chain & procurementWe strengthen supply chains and purchasing so goods arrive on time, stock stays under control and spend delivers value.
- Performance managementWe help leadership set clear targets, track what matters and turn performance reviews into decisions.
Discuss Intelligent automation
Tell us where you are. We’ll tell you honestly whether and how we can help.